Global Express Van Lines

They delivered 89 of 161 items 6 days after the promised date, 46 a month later and they did not deliver the remaining 26 Items. They always tried to get more money from you by giving stupid excuses, (my truck can’t get to your door, the furniture are too big? etc.).  They did the packing (charge me $900.00), the quality of the boxes they used was really bad, I have pictures that they show boxes are crumbled and falling apart. I would not recommend this company I have reported them to Department of Transportation and Better Business Bureau. This is a summary of the event:
 
Specifically, on March 26, 2012, Mr. xxx signed a contract with you to pack and deliver his personal belongings from McLean, Virginia to Folsom, California. The pickup date was April 19, 2012. The delivery date was to be May 6, 2012. You delivered just 89 of the 161 items that you picked up. After two weeks of daily telephone calls, you delivered 46 of the missing items on or about June 6, 2012. Since that time, Mr xxx has made several attempts to contact you by phone and e-mail to find out the status of the remaining 26 items.
 
You have not responded to any of his e-mails nor returned any of his phone calls.
The items that is still missing include the following:

1. Camera and photographs taken of my children while they were young and of my father and mother (who are now deceased). These photographs are priceless. They cannot be replaced.
 
2. Four - five pairs of summer “Zegna” pants. Estimated value = $1,440.00 to $1,800.00 ($360.00 each).
 
3. Five to ten “Zegna” shirts. Estimated value = $1,750.00 to $3,500.00 ($350.00 each)
 
4. Four “Zegna” pullovers. Estimated value = $1,500.00 ($375.00 each).
 
5. Five to seven “Polo” shirts. Estimated value = $450.00 to $630.00 ($90.00 each)
 
Mr. Joshua Thomas
August 28, 2012
Page 2
 
6. Side table from living room set with marble top. Estimated value unknown but replacement value is expected to exceed $1,000.00.
 
7. Coin collection. Estimated value is unknown. This collection is irreplaceable.
 
8. Ironing board. Estimated value = $35.00.
 
9. Plastic laundry basket full of clothes. Estimated value is unknown at this time, but is expected to exceed $1,000.00.
 
10. Straw laundry basket full of clothes. Estimated value is unknown at this time, but is expected to exceed $1,000.00.
 
11. Duffel bag with Pepsi label on it full of items. Estimated value is unknown at this time but is expected to exceed $1,000.00.
 
12. Silverware from Iran. The exact estimated value is unknown at this time but is expected to exceed $5,000.00.
 
13. Paperwork from previous employers and tax returns. These items are irreplaceable.
 .

Service cost: $4075

I recently did a relocation with global express vanlines.My relocation was from Alexandria VA to Nashville TN.They called me after I entered my info online. The representive's name was John. Such a great guy very personable person.Further more the price for the total move was $3237 based on my weight of 7500lbs. He told me if I weight less I pay less if I weigh more I pay more very simple. It was all based on my cents per lb. He also told me up front of any additional charge which I really liked, he didn't beat around the bush he told me everything I needed to know. He asked if I had anything glass that would be going. I replied yes 3 Tvs and glass table. He told me that when I get my order that I will be able to see where he added anything additional. He also stated that the contract im looking at now will be the same exact contract,when im required to give my signiture. He was absolutley right. Everything with this company is in black and white and very easy to see. I like that there are no hidden charges and the move happens just like the person said. John told me before my move was going to be a total of 7238 but lets round up at 7500lbs to be safe. He said if you don't weight in you don't pay for it. He said the price was a binding price at .45 cents per lb. I liked that I knew even if I go over I know how much I owe. Long story short the movers arived at my house at 10:30 AM they said they would be there 9-12am. That was fine with me cause I needed a little extra time to pack anways so it all worked out. When the guys came to our house they reviewed the inventoery to make sure had all the items on the list,after everything was counted they went ahead and started to disemble the items I listed. They then wraped up everything. Put the items in the truck and set them up for delivery. The gentlment were very polite and curtious to my needs. They said the items will be there in 3-10 days just like John told me on the phone. They picked up on monday and deliverd on tuesday. The same movers arived and the same truck, just a bit fuller this time because they had to pick up another load. When the movers got there they greeted me and then started to unload the items. The driver then told me my total would be $2987. I had a huge smile on my face I ended up paying almost 300 dollars less then what we were estimated at. After everything was deliverd I gave each person $40 dollar tip for there exellent service. The guys looked very tired afterwards though. So I ended up buying a few pizzas for there hard work. Looks like they enjoyed that food more then the money lol. All in all I was very pleased with the company. I would use them again in a heart beat. I would highly recomend this company! When you call in be sure to ask for John. A great guy and will tell you excatly how it is!. When you call in ask for John,he will provide great service and he's quite the comedian.If your to chose a mover make sure its Global Express Vanlines. Thanks again to John and Global Express for giving me a great move.

Mike Watson.

Service cost: $3237

After my dad received news that he had about six months to live due to cancer, he and my mom moved to Denver for health-releated treatments. They asked me to move with them so that I could take care of him at the end of his life. This company kept the boxes that included our family's Christmas decorations, many which were my grandparents' when my dad was a child. The rest we had collected through the years, most of them homemade by me when I was a child and by my kids. My dad spent his last Christmas without these happy memories and I can't tell you how sad he was. Sad? No, he was heartbroken. No matter how many times I called Global, or how I tried to appeal to them, they were rude, dismissive, and eventually abusive. NEVER USE GLOBAL!!

Service cost: $2000

The movers were scheduled for a weekday morning.  However, they never showed up and I had trouble getting a response on where they were.  I was finally told that the truck had broken down, they did not have another truck, and they would come the next day.  This information wasn't given until after my whole time window had passed.  No one had gotten in touch with me, I had to call to find this out. This was an out-of-state move, and waiting until the next day was not an option.  I was forced to pay someone to be at my apartment for the movers to pick up my things that weekend. The salesperson had promised to be available to me through the whole process.  When I had this problem, he basically told me that he had yelled at the dispatch staff, but didn't actually apologize for the inconvenience.  Someone else helped me reschedule the pickup, and he was the one polite and helpful person I talked to through the whole process. For for the re-scheduled pickup, they did show up and my things were loaded and driven up to me that same day.  My move price was based on weight, and they were supposed to provide me with the total weight so I would know the remaining balance due.  However, when the driver called with a delivery time estimate, he would not give me that information even when I asked.  I could not reach anyone in the office or dispatch, despite all the recorded messages saying they had Saturday office hours.  I did finally reach the sales person, who promised to check on things and get back to me as soon as possible.  I never heard back from him. When the movers arrived with my things, the weight made the charge $700 more than my original quote.  As the quote was based on weight, I understand it being higher, but that seemed excessive. I called on that Monday to talk to someone about all the problems I had and filed a complaint with them.  That was 2 weeks ago, and I haven't heard anything back.  However, the company dispatch did call me two days ago to ask if they could deliver my things on May 1.  My items were picked up--and delivered--on April 14. The bottom line is that my things were delivered, and were not damaged.  But I felt the company was unorganized and really unresponsive.  I would not recommend them to anyone.

Service cost: $2060

Pick-up was late. When they finally arrived, the movers attempted to charge me more than the agreed price for packing materials.  I tried calling my contact, Josh, who promised to be "my personal representative through the entire process."  Never heard from him again after I paid the deposit. I did not pay more, so then the head mover ask that I tip his team of men. When the truck was finally loaded, they told me I had more "stuff" than the agreement and I owed $550. 
When items were delivered, they were very fast and left everything asking me to sign here, here and here and were gone.  They broke a nightstand, badly scratched a table and badly scratched the side boards of my bed.  I placed a claim within 15 days and was told too bad.  All of these complaints should have been pointed out prior to the movers leaving.  As if I had time to inspect everything before they left.  I should have made time, I now know. 
If at all possible, do not use Global Express - - - EVER!

Service cost: $1550

What a bad experience.  Piclup was late.  Josh gave us a "NOT TO EXCEED QUOTE"  We explained that we did not want to haggle after our items were loaded.  The Russians that came told us it mean not to exceed weight.  This is not what we were told by Josh, who I might add did not bother to return calls after they got the order.  So, after loading the truck, they tried to shake us down for $2,000 being told that any over weight would be 40 cents per pound.  It ended up costing us $1,000 extra at that point.  Then they put the items in their warehouse for 30 days free of charge to be delivered at two places an hour apart.  It was a struggle and many calls to arrange deliver.  Driver was late.  Items were broken, furniture scratched shrink wrapped ripped off of my $800.00 mattress which was filthy. The bill of lading was a complete joke.  Nothing was numbered at all on it. So there is no way to tell what is missing although we do know there is an $800.00 classic collector surf board and a cooler missing!  Funny they told us twice those items were there because the mover had to come back because they forgot them! Then there were the additional deliver charges of $500.00.  DO NOT USE THIS COMPANY.  We are in the process of filing a complaint with the state of Florida DOT.  This company is not on the up and up.  They take the job and farm it out to Russians!! Who ulitimately shake you down for more money.  There are too many moving companies out there..go to an honest one and it's certainly not Global!    .

Service cost: $6000

Moved from FL to IL. Global made it very stressful for me. Where do I start? The salesman was hard to reach. That should have been my first clue to run.  I requested may 15th move day with 16th as the backup. They called a day before saying it would be the 16th, which was fine. Then I get a call the eve of the 15th saying they will be there that night Btwn 7 & 8 pm. Despite my pleas for them not to come until the next day, the truck showed up at 8:45pm & stayed until midnight.  It was a small truck, so they explained that my stuff would be repacked onto the big truck later.  Oh great! More chances for it to get dropped and damaged.  The contract does state they charge for packing materials, but since all my stuff was packed, I didn't think it would apply to me.  I was told they would wrap furniture, but it wasn't explained that I would be charged for tape and also a labor fee for the time it takes them to tape and wraps items. They also found an excuse to crack out a few boxes and charge me for those too.  It ended up being $250 additional!  Now the real fun starts. I get a call the day before delivery saying global lost my check because somebody's purse was stolen.  Global wanted the entire amount in cash on delivery.  They agreed to pay the stop payment fee but when I logged into my account, my check had already cleared!   I tried calling them back and also tried to reach my salesman and couldn't get anyone on the line.  They finally called me and agreed that my check wasn't included in the ones "Stolen". I asked him to please make sure the driver knew my check wasn't lost so I wouldn't have any problems with delivery and he said he already informed the driver.  About an hour later the driver called and said my amount due had gone up.  Nobody told him!  It was finally worked out and my stuff was delivered. A day late. Because the job ahead of mine had 5x more furniture than they listed and it took more time. (that's what they told me).  In the end, my furniture was picked up and delivered.  There were a few scraps and dings on some items, but I guess that's to be expected.  I didn't like how stressful global made this for me, changing the pickup time twice and coming so late in the evening telling me I didn't have a choice because they had other jobs.  I expected to be charged for actual weight, but the additional labor charges I wasn't expecting but felt what could I do now, I needed to get moved & they know it. They know at that point you are stuck.  The whole story about losing my check brought this experience full circle & seemed made up and then delivery was also a day late.  Never again!

Service cost: $2200

We chose (unwisely) to use global express moving.  We paid the deposit via our credit card.  We were promised our own truck (moving a 5 bedroom house, seems it would be obvious to have our own truck) and were promised next day delivery.  About 1 week after scheduling our  move we received an email from an employee of global telling us to cnacel our move and get our deposit back because the company is a huge scam and is going to take us for all of our money.  We called Global Express to cancel and they said it was a disgrunteled employee and was just trying to ruin their business.  So, we trusted (bad move) the company and stayed on course.  Come moving day they NEVER showed up.  We called and called and called.  THe sales person pretended he had no signal when he picked up the phone and kept hanging up on us.  We finally got in touch with his manager who looked at their computer system and apparently we didn't have our own truck and our delivery date was never scheduled like we were told.  They were going to hold our stuff in their warehouse until they had another trip to NC come up.  So the manager offered us a refund on our deposit and we accepted and found another mover.  We got an email from the manager stating we would receive the refund.  Just to be safe we submitted a dispute to our credit card company.  It is now almost 12 weeks later and I am still disputing the charge.  Luckily, my credit card company is going to handle it from here on out.  THEY ARE A SCAM!  DO NOT USE THEM. PLEASE STAY FAR FAR AWAY from this company. .

Service cost: $5200